The Future of Support

To ensure we can offer the best possible service we have redesigned the way we offer support and will be changing our team structure to ensure we provide a better equipped and available service for all customers. From Monday 11 July 2022  all customers will be able to...

SWP v4 release update

We will soon be upgrading SWP v.4. to reflect upcoming changes to Standard 019 (NR/L2/OHS/019). To ensure that you remain fully compliant, the release of SWP v.4. has been rescheduled to September to align with the anticipated compliance deadline. In the meantime, our...

National Apprenticeship Week: The Interview

It’s National Apprenticeship Week! It’s no lie that we are huge supporters of the apprenticeship scheme here at OnTrac. Back when our inaugural apprentices first joined our ranks, PR & Comms Manager, Vicki, sat down with both Will and Saul to get to know them a...

Important customer notice

From Friday 7th September, OnTrac will be switching to a new customer support platform. This change will link to our backend systems more dynamically, resulting in a more streamlined customer support service. While customer service will not be impacted directly, users...